SHIPPING AND RETURNS

Shipping

All orders are dispatched the next working day. We use myHermes 3-5 day delivery service.

myHermesdelivers parcels within England, Scotland, Wales and Northern Ireland.

Deliveries to remote locations (e.g Highlands, Isle of Man, Shetland Islands) will take longer to deliver; usually up to 7 working days. Delivery and packaging costs £5 per order.

We use the Royal Mail to deliver orders to The Channel Islands and BFPO addresses. Delivery and packaging costs £10 per order.

Please add delivery instructions when completing your order, to help the courier find a safe place to leave your parcel if you are out.

In the unlikely event an order must be split and sent separately, Spotty Pottery will pay for additional postage.


International orders are possible, please email us an address so we can get the best quote possible.


Returns

If you have changed your mind and wish to return your order, please email us within 7 days of receiving your items. We will then arrange the collection for the items and once they are safely back with us, issue you a full refund.


Damaged items

We make the best effort to ensure all our orders are securely packaged. In the unfortunate event that an item is damaged during transit, please email us a photo of the broken item within 7 days of receiving your order and we will either issue you a full refund or send a replacement.